Have you ever heard of unmanned hotels? Unlikely as it may seem, there are hotels that can function effectively without front desk personnel. This approach is witnessing an increase in popularity among hoteliers, since automating and simplifying the booking and check-in processes can only lead to higher margins.
The IT company that implements the custom solutions (software plus hardware) lying behind such systems can face significant challenges during the process. A variety of aspects should be taken into consideration, such as customer registration, the booking process, access door codes, security, and room allocation.
System automation means a lot of tasks must be performed every day, every hour, every 5 minutes, or even every minute to ensure the hotel runs as smoothly as possible. The commands issued by the system allocate rooms, send confirmation SMS and emails to customers, confirm payments, and mark rooms that require cleaning.
3rd party systems are also addressed by the system, from cleaning to maintenance and security companies. They are all guided, alerted and kept informed by the automation system according to the current needs and situations. The system keeps track of all the actions that need to be performed by all the parties involved in the running of the hotel.
Well known and widely used booking channels like booking.com or expedia.com can be integrated with the application. This means that availability and price pushes will be automatically made and all new reservations will be registered instantly.
From the customer’s point of view, everything is easy and straightforward: one only needs to register, select the period, room type, and pay for the reservation. With this step accomplished, the system will allocate a room, generate and activate the door code, send the door code and room number to the customer. All this means money and time saving, not queuing at the front desk to get the room and key, do the checkout, and so on.
Privacy, a key issue for hotel guests, is dealt with admirably by the solution.
Staying at an unmanned hotel can be quite an experience that everyone should try at some point!